FAQ

FAQ


  • Where is the store based?

    The Milky Mama Store is located at:

4100 Latham Street, Suite F
Riverside, California

 

  • Is there breastmilk in any of the products?

     

    No! Our products have ingredients to help mommies increase their milk supply and do not contain breast milk. We like to save all the breast milk for our babies :)

     

  • How many should I eat per day?

     

    We recommend eating at least 2 cookies or brownies, or 1 bowl of oatmeal,or 1 smoothie, and 1 bottle of lemonade or tea per day to see optimal results. (Many customers have to hide the treats so they don’t eat them all the first day).

     

  • Does everyone see an increase in milk production?

     

    Most women will see some kind of increase. Some will see more ounces while others will see that their milk has a higher fat content. While we cannot promise you will see an increase, 90% of our customers have and the few that haven't have still enjoyed the yummy treats.

     

  • How quickly will I see an increase in supply?

     

    Each person is different but many see results within a few days! Some women need 5-7 days to see the full effect. We recommend you eat them for at least a week to see results.

     

  • What if I have a food allergy/intolerance?

     

    We do our best to accommodate food allergies or intolerances. If you have a dietary restriction, send us a message and we'll let you know if we can make yummy treats for you.

     

  • Can my husband or child eat them? Can I consume your products if I'm pregnant?

     

    YES! They are full of whole grains and fiber. Lots of our mommies report that they have to hide our delicious treats from their family! Our treats are generally healthy for everyone, including pregnant women. Please consult with your physician before taking any supplements.

     

  • How do I store the my products?

     

    Because our products are preservative-free, please refrigerate lemonade upon delivery & freeze it after 2 weeks. On the rare occasion that your treats make it through the week, it is recommended that you freeze them to ensure freshness. They can last frozen for up to 3 months.

     

  • Do you use Fenugreek in your products?

     

    No. We chose not to use Fenugreek because it may cause colic/excess gas and low blood sugars in babies. It has also been linked to breathing problems in people with asthma. It can even DECREASE your supply!!

     

  • Do you every offer any sales?

     

    All the time! Be sure to follow us on Facebook at www.facebook.com/milkymama1 and Instagram & Twitter @MILKYMAMALLC to stay updated on our promotions and giveaways.

     

  • How long will it take to receive my order?

     

    We do our best to ship orders within 5-7 business days after payment. Once shipped, you should receive your goodies in 2-3 business days.

     

  • My order says it was delivered, but I never received it.

     

    We’re so sorry! Unfortunately we cannot be responsible for the package once it leaves our hands, but we will do our best to help you. Contact your local USPS post office; sometimes they mark packages undeliverable and you’ll need to pick it up in person. Our system automatically red-flags any incorrect addresses, but sometimes invalid addresses slip through the cracks and become undeliverable, so be sure to email us ay customerservice@milky-mama.com ASAP if your shipping address is incorrect.

     

  • Do you accept orders placed outside of the US?

     

    We ship all over the United States, FPO/APO, and Canada.

     

  • What is this store's return and exchange policy?

     

    Since these products are edible, for health reasons, we cannot accept returns or exchanges.

  • How do I manage/cancel my subscription?

If your subscription was properly set up, you can manage it by logging in to your Milky Mama account on your desktop and selecting "View Subscriptions" or by logging in to your Milky Mama account on your mobile device and going to "Account>Orders" then selecting "Manage Payment Options/Subscriptions". From there you can view your active subscriptions, change your payment methods, cancel your subscription, skip shipments, see upcoming shipments and more! If you need help, you can always email us at customerservice@milky-mama.com or call us at 877-88MILKY.

  • Can I get a refund on my subscription payment?

According to our terms and conditions, you must cancel your Autoship prior to your bill date to prevent funds being debited from your accoutnt. No refunds will be made after your autoship has billed.