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FAQ

 

  • Where is the store based?

    The Milky Mama Store is located at:

10722 Arrow Route, Suite  104
Rancho Cucamonga, CA 91730

 

  • Is there breastmilk in any of the products? 

    No! Our products have ingredients to help mommies increase their milk supply and do not contain breast milk. We like to save all the breast milk for our babies :)

     

  • How many should I eat per day?

    We recommend eating at least 2 cookies, or 1 brownie, or 1 smoothie, and 1 beverage per day to see optimal results. (Many customers have to hide the treats so they don’t eat them all the first day).

     

  • Will these products "fix" my supply issues?

While our products are full of ingredients to support lactation, they can not replace proper breastfeeding practices and frequent, effective breast emptying. What's great about our company is the fact that we have an AMAZING team of International Board Certified Lactation Consultants and Breastfeeding Specialists to help you throughout your breastfeeding journey!

 

  • Does everyone see an increase in milk production?

    Most women will see some kind of increase. While we cannot promise you will see an increase, 90% of our customers have and the few that haven't have still enjoyed the yummy treats.

     

  • How quickly will I see an increase in supply?

    Each person is different but many see results within a few days! Some women need 5-7 days to see the full effect. We recommend you eat them for at least a week to see results.

     

  • What if I have a food allergy/intolerance?

    We do our best to accommodate food allergies or intolerances. If you have a dietary restriction, send us a message and we'll be happy to let you know which products would be great for you.

     

  • Can my husband or child eat them? Can I consume your products if I'm pregnant?

    YES! They are full of whole grains and fiber. Lots of our mommies report that they have to hide our delicious treats from their family! Our treats are generally healthy for everyone, including pregnant women. Please consult with your physician before taking any supplements.

     

  • How do I store the my products?

    Our products are preservative-free. On the rare occasion that your treats make it through the week, it is recommended that you freeze them to ensure freshness. They can last frozen for up to 3 months.

     

  • Do you use Fenugreek in your products?

    No. We chose not to use Fenugreek because it may cause colic/excess gas and low blood sugars in babies. It has also been linked to breathing problems in people with asthma. It can even DECREASE your supply!!

     

  • Do you ever offer any sales?

    All the time! Be sure to follow us on Facebook at www.facebook.com/milkymama1 and Instagram & Twitter @MILKYMAMALLC to stay updated on our promotions and giveaways.

     

  • How long will it take to receive my order?

    We do our best to ship orders within 1-3 business days after payment. Once shipped, you should receive your goodies in 1-5 business days.

     

  • What if I need my order faster? 

No problem!! Just select "RUSH SHIPPING". Orders placed by 9am PT/12PM ET will ship the same business day. Orders placed after that time will ship the following business day. Once shipped, your order will be delivered within 1-2 business days. *rural areas may take an extra business day.  

 

  • My order says it was delivered, but I never received it.

     We’re so sorry! In some cases, we've seen packages delivered 1-2 days after a delivery confirmation. Contact your local USPS post office; sometimes they mark packages undeliverable and you’ll need to pick it up in person. Our system automatically red-flags any incorrect addresses, but sometimes invalid addresses slip through the cracks and become undeliverable, so be sure to email us at orders@milky-mama.com ASAP if your shipping address is incorrect.

     

  • Do you accept orders placed outside of the US?

     We ship all over the World and to FPO/APO addresses. If you are shipping to a FPO/APO address, be sure to select "United States" as your country for the most accurate shipping rates. We do not ship to PO Boxes. Customs, duties, and brokerage fees may apply to international orders.

     

  • What is this store's return and exchange policy?

     Since these products are edible, for health reasons, we cannot accept returns or exchanges.

 

  • How do I cancel/make changes to my order?

Our team begins processing your order as soon as it's received. Because of this, we can only accommodate same day changes or cancellations. Although we will do our best to honor any requests made after the same day your order was placed, we cannot guarantee that your request will be granted. Please reach out to our Order Department by emailing orders@milky-mama.com or by calling 877-88MILKY (877-886-4559) for assistance.

  

  • How do I manage/cancel my subscription?

If your subscription was properly set up, you can manage it by logging in to your Milky Mama account on your desktop and selecting "View Subscriptions" or by logging in to your Milky Mama account on your mobile device and going to "Account>Orders" then selecting "Manage Payment Options/Subscriptions". From there you can view your active subscriptions, change your payment methods, cancel your subscription, skip shipments, see upcoming shipments and more! If you need help, you can always email us at customerservice@milky-mama.com or call us at 877-88MILKY.

 

  • Can I get a refund on my subscription payment?

According to our terms and conditions, you must cancel your Autoship prior to your bill date to prevent funds being debited from your account. No refunds will be made after your autoship has billed. 

 

  • How do I enroll in the Rewards Program?

Enrollment is completely free. Create an account on Milky-Mama.com and you’ll automatically be enrolled. If you have an existing account, you’re all set to start earning points.

 

  • I LOVE Milky Mama!! How can I be a Brand Ambassador?

We're so happy you love us!!! Every month, we pick new brand ambassadors. Make sure you follow us on social media to be the first to find out when we're looking for Brand Ambassadors. During our monthly application period (the first week of every month), you can fill out an application by  clicking here.