FAQ

GENERAL

Where is your store based?

What changes are you making in regards to the COVID-19 Pandemic?

Do you offer any coupons/discounts?

Do you ever offer free shipping?

Can I use more than one coupon at a time?

PRODUCT QUESTIONS

How do I know what to order?

Do your products contain fenugreek?

Should I try one product versus another if i'm pumping, nursing, or a combination of both?

I'm expecting! Can I use your products if I am pregnant?

Is there breastmilk in your products?

What is the difference between your Lactation Brownies and Emergency Brownies?

How do I consume your products?

How do I store my products?

What type of testing do your products undergo?

SUBSCRIPTIONS

How do I manage my subscription?

Can I get a refund on my subscription payment?

Do I still get Rewards Points for subscription orders?

Can I use a coupon code for my subscription?  

RESULTS QUESTIONS

Are your products going to "fix" my supply issues?

How long will it take for me to see results?

ORDERS

How long will it take to receive my order?

My order says it was delivered, but I never received it.

Do you accept orders placed outside of the US?

How do I report an issue with my order?

Can I request discreet packaging?

SHIPPING PROTECTION

What do I get when I add Shipping Protection to my order?

Does every order have Shipping Protection?

How do I file a claim with Shipping Protection?

How much does Shipping Protection cost?

CANCELLATIONS, EXCHANGES, RETURNS, AND REFUNDS

Do you accept returns/exchanges? Can I get a refund?

How do I cancel or make changes to my order?

Oh no! I entered the wrong shipping address. What now?

WHOLESALE

I'd love to sell your product. How do I become a wholesaler?

REWARDS PROGRAM

I'm a frequent buyer and would love to earn points for my orders!

STILL HAVE QUESTIONS?

Call us at (877) 88MILKY (886-4559)

Email us at customerservice@milky-mama.com