Store Policies

We love our Milky Mamas and getting our fresh products to you quickly is our top priority.

Customer Care

Your Satisfaction Is A Priority!

You deserve exceptional customer service; our staff are kind, friendly and fully-trained Milky Mama experts! 

If you have questions or feedback, please feel free to give us a call or send an email to customerservice@milky-mama.com.

Please report all order-related issues within 5 days of delivery. 

Payment Policy

We accept all major credit cards online and in our store. 

Coupon/Promotion Policy

Only one coupon or promotion may be applied per purchase. Coupons cannot be combined with other offers or applied retroactively unless otherwise specified. Subscription products are not eligible for additional discounts. 

Shipping Policy

We pride ourselves on using high quality ingredients, and getting Milky Mama Products to you fast and fresh is one of our top priorities.

We do our best to ship orders within 1-7 business days. Your order will be delivered based on the shipping speed you selected at checkout. You can track your package with the tracking information in your tracking email. Can’t find your tracking number? Contact us and we will help you with that. 

Shipping charges are based on the subtotal of your order and the shipping method selected. 

Free economy shipping may be offered for purchases of $75 or more, less tax and promotions, or in promotions to domestic destinations. International destinations are not eligible for free shipping offers. All delivery times are estimated, not guaranteed.

Note: Saturdays, Sundays and public holidays are not considered business days. Depending on the time of order, the day of shipment may not be included in the calculated time-in-transit.

It is very important to make sure that you have entered in the correct shipping address when placing your order. Unfortunately, we will not be able to re-ship orders free of charge due to incorrect address entered by customer. We want our customers to get their products ASAP, and orders are processed every 24 hours so, depending on when your order was placed, it could be on its way immediately. If you have entered an incorrect address, please call and email us immediately. If we can catch it before it ships, we will gladly make the correction.

In the unlikely event that your package is returned to us due to refusal or an incorrect address, we offer you two convenient options. You can choose to have the package reshipped to you by covering the applicable shipping charges, or you may opt for a product refund, with the amount refunded minus the original shipping cost and a 20% restocking fee.  

INTERNATIONAL SHIPMENTS

 Milky Mama ships Worldwide and APO/FPO addresses. Customs/Duties may apply.

Cancelled Orders

Milky Mama retains the right to refuse or cancel an order due to stock-outs, incorrect pricing, or for any other reason. If your PayPal account has already been charged for the purchase and your order is cancelled, Milky Mama will issue a credit to your PayPal account for the amount of the purchase.

Subscription/Subscribe And Save Policy

Milky Mama offers various subscription types: including monthly subscriptions and weekly, biweekly, and monthly autoship program (“Subscribe And Save”)

AUTOMATIC RENEWAL TERMS

[b]With respect of Milky Mama subscriptions subject to automatic renewal, you agree that Milky Mama may submit periodic charges (e.g., monthly) to your chosen payment method without further authorization from you, until you provide prior notice that you wish to terminate this authorization or to change your payment method. You agree that such notice will not affect charges submitted before Milky Mama reasonably could act.[/b]

MONTHLY SUBSCRIPTIONS

By purchasing a Subscription, you agree and acknowledge that your subscription has an [b]initial and recurring payment charge at the then-current subscription rate and you accept responsibility for all monthly recurring charges prior to cancellation[/b], including where applicable any charges processed by Milky Mama after the expiration date of your payment card.

AUTOMATIC RENEWAL TERMS

Your subscription will be [b]automatically renewed for successive monthly periods[/b] and your payment method will [b]automatically be charged for each successive period at the then-current subscription rate until you cancel[/b] your Subscription renewal.

CANCELLATION POLICY FOR MONTHLY SUBSCRIPTION RENEWALS

To cancel your Monthly Subscription [b]at any time, you may (i) logon to your account and follow the cancellation procedures there, (ii) send us a message at customerservice@milky-mama.com and we will do it for you, or (iii) call 877-88MILKY and one of our associates can help you cancel.[/b] If you cancel, you may use your subscription until the end of your then-current subscription term.

AUTOSHIP PROGRAM:

By agreeing to participate in the Autoship Program to replenish your Milky Mama products, you agree and acknowledge that your participation in the program has an [b]initial and recurring payment charge at the frequency chosen when you signed up in the amount of the then-current retail price of your selected product displayed on the Site or the App and you accept responsibility for all recurring charges prior to cancellation[/b], including where applicable any charges processed by Milky Mama after the expiration date of your payment card.

AUTOMATIC DELIVERY TERMS:

The product you selected for auto replenishment will be [b]automatically sent to you at the frequency selected by you (e.g. every week)[/b] and your payment method will [b]automatically be charged  weekly, biweekly, or monthly (based on the interval you selected) in the amount of the then-current retail price for the product on the Site and the App at or after 12:00am ET until you cancel your Automatic Delivery option.[/b]

CANCELLATION POLICY FOR AUTOSHIP PROGRAM:

To cancel your Autoship [b]at any time, you may (i) logon to your account and follow the cancellation procedures there, (ii) send us a message at customerservice@milky-mama.com at least 72 hours prior to your 12:00AM ET on your bill date and we will do it for you, or (iii) call 877-88MILKY and one of our associates can help you cancel.

We reserve the right to revoke your subscription at any time as a result of a violation of these Terms or the Privacy Policy.

Milky Mama Rewards Program Terms & Condition

TERMS AND CONDITIONS

Article 1

GENERAL

  1. OVERVIEW
    The Milky Mama Rewards Program (the “Program”) is a loyalty reward program offered by Milky Mama (the “Company”, “us”, “our” or “we”) to certain customers of the Company. The Program is accessible through https://www.Milky Mama.com (the “Program Website”) and any other related sites and applications referred to on the Program Website including without limitation https://www.Milky Mama.com/rewards-program (the “Explainer Page”).
    The Program allows persons who have completed the membership enrolment steps (each, a “Program Member” or “Member”) in accordance with the present Terms and Conditions to collect points when making purchases on items identified from time to time by the Company (“Eligible Purchases”), and to redeem these points for rewards, benefits and/or rebates offered by the Company from time to time.
    Members acquire no vested or accrued right or entitlement to the continued availability of any particular reward, benefit or redemption level. Milky Mama reserves the right to revoke, terminate, suspend or modify the Program and any and all rewards, benefits, points, or redemptions related thereto in its sole discretion with no prior notice. 
  2. TERMS AND CONDITIONS
    The terms and conditions set forth herein (the “Terms & Conditions”, and together with any terms set forth on the Program Website, the Explainer Page and any other terms accessible through any of the foregoing, collectively the “Program Terms”) govern the Program. The Company in its sole discretion can restrict, suspend, amend, extend or otherwise alter the Program Terms at any time and without prior notice. If the Program Terms have been updated, the Company will post the new Program Terms on the Program Website and note the date that they were last updated, and no change will be effective until such change has been posted for at least ten (10) days. We encourage Members to review the Program Terms each time they use the Program. 
  3. ACCEPTANCE
    By using or enrolling in the Program, you accept and agree to be bound by these Terms and Conditions. 

Article 2

PROGRAM MEMBERSHIP

  1. MEMBERSHIP ENROLLMENT
    Membership is free and no initial purchase is required in order to become a Member. To become a valid Member, you must complete the enrolment process by providing complete and accurate information and indicating your acceptance of the Program Terms. After completion, you will receive a rewards member number (“Member Number”). 
  2. PASSWORDS AND SECURITY
    In order to enroll in the Program, you will have to register and create an Account with us and provide one or more names, email addresses, login usernames and passwords (together, “ID”). You are responsible for maintaining the confidentiality of your ID. You agree not to use the ID of any third party or disclose your ID to any third party. You are responsible for any and all activity that occurs on your Account. If you suspect any unauthorized use of your Account, you must notify us immediately. You agree to provide us with correct and complete Account information at all times and inform us of any changes to the information you have provided. We will keep your ID confidential. Only one Milky Mama Rewards Program rewards account (“Account”) is permitted per person. We are not liable for any unauthorized access to your account that is not occasioned by the activities of Milky Mama. 
  3. SUSPENSION RIGHTS; CAPACITY
    If the Company determines that a Program Member has abused any of the Program’s privileges, fails to comply with any of the Program Terms, or makes any misrepresentation to the Company the Company may, in its sole discretion, take such actions as it deems appropriate, including without limitation, suspending such Member’s privileges under the Program, revoking any or all of the points in such Program Member’s Account, and/or revoking the Program Member’s membership in the Program, in each case, with or without advance notice to the Member and without liability to the Company.
    Points will not be awarded if in the Company’s reasonable opinion the merchandise purchased will be used for resale or commercial use and any points awarded on such purchases will be forfeited. If a Member was awarded points for an offer or promotion in which a Member purchased product(s) in excess of reasonable quantities, the points awarded as a result of that offer or promotion may be forfeited without prior notice and the Account may be suspended or closed.
    Unless further restricted elsewhere in the Program Terms, Membership is only available to (i) individuals above the age of majority and who have legal capacity, and (ii) corporations, businesses, charities, partnerships, enterprises, schools or anyone other than an individual, provided that such entity has legal capacity and has duly authorized such Membership. If a Member does not meet the capacity requirements set out above, all points awarded to such Member may be forfeited without prior notice and the Account may be suspended or closed. 
  4. CHANGE IN INFORMATION
    Program Members are responsible to advise the Company immediately of any change to their address or other contact information. The Company will not be responsible for any communication not received by a Program Member, provided that the Company sent such communication to the address or other contact information then on file from such Program Member. 
  5. INACTIVE ACCOUNTS
    A Program Member Account is deemed to be inactive if points are not earned in connection with such Account for 365 days. Once an Account is deemed to be inactive, all points in such Account may, in the Company’s sole discretion, be deemed to have been forfeited by such Member, with or without notice. 
  6. ACCOUNT CLOSURE
    Points are reduced to zero upon closure of a Membership. 
  7. SECURITY
    If a Membership Number is used by any other person, all points relating to purchases made by such other person will be credited to the Member’s Account. The Company assumes no liability or responsibility for points redeemed by any person(s) prior to a notification to the Company’s Customer Service Centre that the Membership Number has been compromised. Any points redeemed prior to notification shall be at the Member’s risk. 

Article 3

REWARD POINTS

  1. COLLECTION; REDEMPTION
    Points can be earned by Program Members in connection with purchases of goods and/or services made through the Company (whether online and/or from physical locations) as set forth on the Explainer Page, regardless of method of payment, provided that the Membership Number is presented/entered at the time of purchase.
    Points can be redeemed for rewards. When enough points have been accumulated to obtain the reward(s) desired, redemption may occur through online and/or physical locations as set forth on the Program website or Explainer Page. The redemption schedule, available rewards and other information is available on the Explainer Page.
    A Member must provide his/her Membership Number when redeeming points to protect the integrity of the Member’s points balance. Each Member is responsible to ensure that all Personal Information is correct and up-to-date and the Company reserves the right to block redemptions where the Member information is inaccurate or incomplete. Members are solely and entirely responsible for keeping their Account secure. If a purchase price is lower than the redemption value of the points, the remaining dollar value associated with all utilized points will be forfeited. 
  2. VALUE
    Points have no cash value and are not exchangeable for cash. The accumulation of points does not entitle the Program Members to any vested rights, and the Company does not guarantee in any way the continued availability of any reward, redemption level, rebate or any other benefit. The Company assumes no liability to Members as regards the addition or deletion of items from or for which points can be collected and/or redeemed. 
  3. TRANSFERABILITY
    Except as permitted from time to time by the Company, points cannot be assigned, exchanged, traded, bartered, purchased or given by gift or otherwise sold. Any points so acquired are void. For the avoidance of doubt, such prohibited transfers include transfers upon operation or law upon the death of a Member. 
  4. RETURN/EXCHANGE POLICY
    In the event of a return/exchange of any eligible purchase that initially earned points, such points will be deducted automatically from the Account that was used for the eligible purchase (whether or not the Membership Number is presented at the time of return and/or exchange). Points will be deducted at the same rate as they were earned.
    Upon the return and/or exchange of products awarded through the redemption of points, all redeemed points will be forfeited. 
  5. PROMOTION
    From time to time, the Company may advertise or offer exclusive offers to select Members to redeem points for items other than a discount reward, or receive other benefits or discounts. 

Article 4

PRIVACY

  1. CONFIDENTIAL INFORMATION
    We are committed to protecting your privacy. We will maintain the privacy and security of all personal information collected from Members, including, but not limited to: name, address, email address, telephone numbers, date of birth, account number and purchasing information (“Personal Information”).
    You understand that through your use of the Program, you consent to the collection and use of this information. As part of providing you the Program, we may need to provide you with certain communications, such as service announcements and administrative messages. These communications are considered part of the Program and your Account. 
  2. UNSUBSCRIBE
    By sharing your email address and as an active customer and Program Member, we and/or our service providers may communicate to you special offers, services, promotions and program information. You can unsubscribe from receiving such messages at any time by updating your online account, by contacting customer service of the applicable entity, or by clicking unsubscribe at the bottom of any promotional email. 

Article 5

GENERAL

  1. ACCEPTANCE
    By enrolling in the Program, each Member (i) certifies that he or she is over the age of majority in the jurisdiction in which he or she resides (or is supervised by a parent or legal guardian who agrees to the Program Terms) and of mental capacity (or is supervised by a legal guardian who agrees to the Program Terms), (ii) consents to the company’s collection and use of certain personal information, except as he or she may otherwise notify the Company and (iii) agrees to the Program Terms, as they may be amended from time to time. 
  2. OTHER TERMS
    These Terms & Conditions are in addition to any other Program Terms, and shall be read together with such other Program Terms as one and the same instrument; provided, that if there is a conflict between any terms set forth in these terms and conditions, the Program Website, the Explainer Page and/or any other Program Terms, such conflict shall be resolved as follows: first, the Explainer Page shall prevail, thereafter these Terms & Conditions, thereafter the Program Website and finally any other Program Terms. For the avoidance of doubt, in the event of any action, proceeding or other dispute arising from or relating to any Program Terms, such dispute shall be settled in accordance with the provisions and procedures set forth in these Terms & Conditions. 
  3. ABUSE
    Any abuse by a Member of the Program’s privileges, any failure by a Member to follow these Terms and Conditions, or any misrepresentation by a Member may subject the Member to expulsion from the Program, including forfeiture of all accumulated points. 
  4. WAIVER
    Every effort has been made to ensure that the information herein is correct. The Company is not responsible for any errors or omissions in printed copies of these Terms and Conditions nor those published from time to time on its website.
    Any waiver by the Company of the strict observance, performance or compliance by a Member with any of the Terms and Conditions contained herein, either expressly granted or by course of conduct, shall be effective only in the specific instance and shall not be deemed to be a waiver of any rights or remedies of the Company as a result of any other failure to observe, perform or comply with the Terms and Conditions. No delay or omission by the Company in exercising any right or remedy hereunder shall operate as waiver thereof or of any other right or remedy.
    In the event that any provision in these Terms and Conditions is determined to be invalid, illegal, or unenforceable, such determination shall not affect the validity and enforceability of any other remaining provisions of these Terms and Conditions. 
  5. CONTACT
    If you have any questions about these Terms and Conditions or if you wish to provide any feedback with respect to the Program, please contact us at: customerservice@Milky-Mama.com. 
  6. JURISDICTION/GOVERNING LAW
    This Agreement shall be construed and enforced in accordance with the laws of the State of California, and if that state’s laws or regulations are more stringent than the forms of the agreement, the state law or rule shall govern. Any action brought under, pursuant to, or in connection with this Agreement shall be brought only in a state court located in San Bernardino County, California, and each party consents to jurisdiction of such court. 
  7. DISPUTE RESOLUTION
    Milky Mama may elect to resolve any controversy or claim arising out of or relating to these Terms and Conditions, the Program, the Explainer Page, the Program Website and any other Program Terms or claims relating thereto by binding arbitration in accordance with the commercial arbitration rules of the American Arbitration Association. Any such controversy or claim shall be arbitrated on an individual basis and shall not be consolidated in any arbitration with any claim or controversy of any other party. The arbitration shall be conducted in Rancho Cucamonga, California, and judgment on the arbitration award may be entered in any court having jurisdiction thereof. Either you or we may seek any interim or preliminary relief from a state or federal court of competent jurisdiction in the state of California, necessary to protect the rights or the property of you or Milky Mama (or its agents, suppliers, and subcontractors), pending the completion of arbitration.

Privacy / Security Policy

 Email Communications

Automatic order confirmation emails are sent to customers who place orders on our website. In addition, new customers are also sent a welcoming email that contains an initial password and username that can be used to access personal information collected during order placement, and to view order history as well as tracking information. Established customers will occasionally receive information on products, and special deals. Out of respect for the privacy of our users, we present the option to not receive these types of communications. 

Email Newsletters

Our site allows users to sign up for an opt-in newsletter. Using the information from the sign up, we send emails from time to time. The information given to us is not shared. Out of respect for the privacy of our users, we present the option to not receive these types of communications.

Choice/Opt-Out

Users who are subscribed to our lists and no longer wish to receive our special offers and promotional communications may opt-out of receiving these communications by using the “Subscription Management” link included in each communication we send or by emailing us to request removal from our lists.

Order Fulfillment

As part of the process of order fulfillment, we collect and use personally identifiable information through our shopping cart. This includes contact information as well as financial information. It is used for billing and order fulfillment. If we encounter issues when processing an order, we will use this information to contact you.

We use Paypal when processing credit card orders online. We also accept credit card orders by phone. All credit card processing is performed through Paypal, a safe, secure and PCI compliant payment gateway. Shipping is completed from our Brick and Mortar location in Riverside, CA.

Order/Customer Database

We provide you with access to certain of your personally identifiable information in our database. You may view and in certain cases update your personally identifiable information (such as zip code, phone, email or postal address) by visiting the My Account section of the milky-mama.com website (http://www.milky-mama.com). If you believe that any of the information is incorrect, or you would like to delete/deactivate your personally identifiable information, notify us immediately by sending an email message, and we will promptly correct erroneous information or delete your information from our database.

Customer Service Requests

Information is collected as part of the process of fulfilling customer service requests. Information such as name, email address and phone number is used in order to respond to the inquiry.

Product Inquiry Forms

Information is collected as part of the process of fulfilling sales inquiries. Information such as name, email address and phone number is used in order to respond to the inquiry.

From time to time, we will solicit information from our users in order to improve our business process and services. We do not collect personally identifying information for these surveys.

 Cookies

Cookies are minute text files stored on your computer when you visit our web pages. We use cookies on our site to facilitate user processes and analyze and measure results and effectiveness. Please note that some cookies may be placed by a third party service provider who performs application functions for us.

 Server Logs

 All web servers create and use log files. As is true of most websites, we gather web server log file information automatically, such as your IP address, browser type, referring/exit pages, and operating system, date/time stamp, and number of clicks to analyze trends, administer the site, track user’s movement in the aggregate, and gather general information about which pages are visited. IP addresses, etc. are not linked to personally identifiable information. We use this information to administer our website, understand how visitors navigate through our site and to enhance your experience while using our site.

Usage Statistics

 We use a third-party tracking service called Google Analytics that uses tracking code on each of our web pages in order to gather the information specified above. Milkmakers.com reserves the right to disclose to third parties aggregate usage statistics that do not contain personal information. In no event will Milkmakers.com include personal information in any such disclosure.

Clear Gifs (Web Beacons/Web Bugs)

 Clear gifs are non displayed graphics that are used for the purpose of additional statistical analysis. Clear gifs are present on our order confirmation page in order to gauge the effectiveness of our paid search engine advertising. We also use clear gifs in our HTML-based emails to let us know which emails have been opened by the recipients. This allows us to gauge the effectiveness of certain communications and the effectiveness of our marketing campaigns. If users would like to opt-out of these emails, please see the Opt-out section.

Disclosure Of Information

We do not disclose any personally identifiable information collected through the site whether publicly listed elsewhere or not, except as disclosed in this statement or as required by law. Though we make every effort to preserve user privacy, we may need to disclose personal information when required by law wherein we have a good-faith belief that such action is necessary to comply with an appropriate law enforcement investigation, current judicial proceeding, a court order or legal process served on our website, or as required by law.

Security of Collected Information

 We follow generally accepted industry standards to protect the personal information submitted to us, both during transmission and once we receive it. The security of your personal information is important to us. We do not record any credit card information on our site or in any of the software that we use. Instead, we use eMerchant, a secure payment gateway that has the ability to monitor results. No method of transmission over the Internet, or method of electronic storage, is 100% secure, however. Therefore, while we strive to use commercially acceptable means to protect your personal information, we cannot guarantee its absolute security.

Changes to This Privacy Policy

If we decide to amend this policy at any time, we will inform you of changes as required by law. We will post changes to this privacy and security statement on our homepage, and other places we deem appropriate so our users are always aware of what information we collect, how we use it, and under what circumstances, if any, we disclose it. If, however, we are going to use users’ personally-identifiable information in a manner different from that stated at the time of collection, we will notify users via email and/or by posting a notice on our website for at least 30 days. 

COPYRIGHT

 All content included on this site, such as text, graphics, logos, button icons, images, audio clips, digital downloads, data compilations, and software, is the property of Milky Mama or its content suppliers and protected by United States and international copyright laws. The compilation of all content on this site is the exclusive property of Milky Mama and protected by U.S. and international copyright laws. All software used on this site is the property of Milky Mama or its software suppliers and protected by United States and international copyright laws.

TRADEMARKS

Milky Mama graphics, logos, page headers, button icons, scripts, and service names are trademarks or trade dress of Milky Mama or its subsidiaries. Milky Mama’s trademarks and trade dress may not be used in connection with any product or service that is not Milky Mama’s, in any manner that is likely to cause confusion among customers, or in any manner that disparages or discredits Milky Mama. All other trademarks not owned by Milky Mama or its subsidiaries that appear on this site are the property of their respective owners, who may or may not be affiliated with, connected to, or sponsored by Milky Mama or its subsidiaries.

Contact Us

If you have any questions about the privacy or security on our website, you can email us or contact us via mail at:

Milky Mama

10722 Arrow Route, Suite 104

Rancho Cucamonga, CA 91730

877.88Milky