null

The Milky Mama Black Friday Sale Is ON! Use Code BF20 for 20% Off Everything!
Free Shipping on all US Orders over $75 (excluding tax and discounts).


FAQ

GENERAL

Where is your store based?

The Milky Mama Store is located at:

10722 Arrow Route, Suite 104
Rancho Cucamonga, CA 91730

What changes are you making in regards to the COVID-19 Pandemic?

Find out how we're keeping your family and ours safe during the COVID-19 Pandemic by clicking here.

Do you offer any coupons/discounts?

We sure do! If you are a Teacher, Healthcare Worker, First Responder, Active Duty Military/Veteran, or Student, you may qualify for one of our Exclusive Discounts. We also offer free standard shipping on purchases of at least $75 (excluding coupons and tax). Be sure to follow us on Facebook at www.facebook.com/milkymama1 and Instagram & Twitter @MILKYMAMALLC to stay updated on our promotions and giveaways.

My cart value is $75 or more, but I'm still being charged shipping. 

This usually happens because a coupon in your cart is bringing your total below $75. Please note that orders of $75 or more, excluding discounts and tax, qualify for free standard shipping.

Can I use more than one coupon at a time?

Our system only allows for one coupon to be used per purchase.

PRODUCT QUESTIONS

How do I know what to order?

We've created a product quiz that will provide you with recommendations. Check it out here: Take Quiz.

Do your products contain fenugreek?

Fenugreek is an iffy herb! For some mamas it works well to increase breast milk production but for others it has no effect or even decreases milk production. It can also cause gas, colic and stomach upset in mom and baby, lower blood sugar, cause a maple syrup smell in mom's sweat and urine and negatively impact the thyroid hormone. After analyzing the list of potential side effects, we decided to use alternative herbs that had a better safety profile. Fenugreek is in 95% of the products on the market and we offer the most unique alternatives.

Should I try one product versus another if i'm pumping, nursing, or a combination of both?

All of our products are designed to promote milk production whether nursing, pumping or a combination of both.

I'm expecting! Can I use your products if I am pregnant?

Congrats, mama! Our products should not be taken during pregnancy. Your mature milk production is not triggered until your placenta is delivered after the birth of your baby. Most mamas make plenty of milk and it’s best to wait until after you give birth to see if you’ll have a supply issue- you may be doing great and won't need our products! We also suggest consulting with your healthcare professional before starting any supplement regimen while pregnant.

Is there breastmilk in your products?

Nope! Our products have ingredients to help mommies increase their milk supply and do not contain breast milk. We like to save all the breast milk for our babies :)

What is the difference between your Lactation Brownies and Emergency Brownies?

Our Emergency Brownies are more potent in taste and have a stronger concentration of milk making ingredients to help mothers produce breast milk at a faster rate. Our Lactation Brownies are less potent but still contain the core ingredients to help mamas make milk

How do I consume your products?

We recommend that you consume about two servings of treats (which can be either two cookies or one brownie) and one drink per day (one of our lactation beverages or one dose of our herbal supplements) for at least a week.

How do I store my products?

Because our products are preservative-free, it is necessary that you freeze any uneaten treats within 2 weeks of receiving them to ensure freshness. They can last frozen for up to 2 months. Our lactation drink powders, smoothie mix, latte mix, and cookies mix will last up to 6 months when not mixed and stored in a cool dry place. Additionally, our herbal supplements have a shelf like of up to 2 years when stored in a cool dry place.

SUBSCRIPTIONS

How do I manage my subscription?

If your subscription was properly set up, you can manage it by clicking here or by logging in to your Milky Mama account on your desktop and selecting "Manage Subscriptions". If you are on Mobile, click "Account" and select "Manage Subscriptions" from the dropdown menu. From there, you can view your active subscriptions, change your payment methods, cancel your subscription, skip shipments, see upcoming shipments and more! If you need help, you can always email us at customerservice@milky-mama.com or call us at 877-88MILKY (886-4559).

Can I get a refund on my subscription payment?

According to our terms and conditions, you must cancel your subscription prior to your bill date to prevent funds being debited from your account. No refunds will be made after your subscription has billed.

Do I still get Rewards Points for subscription orders?

Yes! As long as you are logged in to your Rewards Program with the same account as your Subscription (using the same email!), you will be awarded Reward Points for each order!

Can I use a coupon code for my subscription?  

Because Subscriptions are already discounted, discount codes are only available on one-time purchase products, not on Subscriptions.

RESULTS QUESTIONS

Are your products going to "fix" my supply issues?

Results may vary as no one lactation product can guarantee a boost in milk supply as every woman’s body is unique. We all react differently to herbs and where one product may work wonders for one woman, it may have no such impact on another. Sometimes a little trial and error is necessary to find the right lactation product for your body’s needs. It’s also crucial to determine the root cause of your supply issues when dealing with chronic low supply. Most importantly, remember lactation supplements have their place but they do not replace proper breastfeeding practices and frequent, effective breast emptying. What's great about our company is the fact that we have an AMAZING team of Registered Nurses and Lactation Consultants to help you throughout your breastfeeding journey!

How long will it take for me to see results?

It varies and results are not guaranteed! We all have very unique body chemistries, but many see results within a few days! Some women need 5-7 days to see the full effect. We recommend you take our products for at least 7-10 days to see results. NOTE: Our products do not replace a good nursing/pumping routine and do not replace or compensate for the lack of frequent milk removals.

ORDERS

How long will it take to receive my order?

We do our best to ship orders within 1-5 business days after payment. Once shipped, you should receive your goodies in 1-5 business days.

My order says it was delivered, but I never received it.

When the shipping's track tool indicates that a package was successfully delivered, it means the item arrived as addressed. Some addresses do not have deliveries directly to your door; you may need to check a second location like a mail room, front desk, or safe drop location. Also, check with everyone in the household as another member of the house may have received or retrieved the item.

If you can’t find your delivery, try the options below:

Delivery location Where to look for your item

A business

Mailroom, front desk or security, courier service or 3rd party

An apartment building

In your individual box or in the parcel locker (the shipping company will leave a key in your box). Check with the security desk, building superintendent or concierge.

Community mailbox

In your box or the shipping company leave a key in your box for the parcel compartment.

Large company or institution (e.g. university)

The mailroom. This is the shipping company's final point of delivery. You may have a time lapse before the mailroom delivers the item (or notifies you to pick it up).

Safe drop

A safe location on household premises. Check around the property to locate the item. Check with other members of the household, as they may have taken the item into the house.

 

PLEASE NOTE: In some cases, a delivery scan is entered into the shipping company's system before the item is actually delivered. This may lead to the message of "delivered", when it in fact, has not been delivered. Please allow 24 - 48 hours for updates or final delivery. After this point, if your package says delivered and you still cannot find it, file a claim with Route Insurance (if you purchased insurance during checkout). If not, please contact your local shipping company - they will have a better idea of where your package is and why it says delivered, when it is not there. If your package still cannot be located, we will open an investigation on your behalf. We may provide reimbursement or reshipment once the investigation is complete.

In the unlikely event that your package is marked as delivered and not received, please reach out to us within 14 days of the packaged being marked as delivered to allow time for investigation. Failure to notify us within 14 days of the package being marked as delivered may result in a unclear investigation and products not being able to be replaced.

Do you accept orders placed outside of the US?

We ship all over the World and to FPO/APO addresses. If you are shipping to a FPO/APO address, be sure to select "United States" as your country for the most accurate shipping rates. We do not ship to PO Boxes. Customs, duties, and brokerage fees may apply to international orders.

Note: If you are located in Canada, please visit our Canadian website: www.milkymamacanada.com

How do I report an issue with my order?

We strive to ensure that every order is amazing! In the unlikely event that you have an issue with your order, please reach out to us within 5 days of the receipt of your package and we'll be happy to assist you.

ROUTE+ INSURANCE

What is Route+ and what do i get when I insure my order with their service?

Route+ is a 3rd party premium package protection for your online orders. When you add Route+ at checkout, you can easily file claims for lost, stolen or damaged packages in the unfortunate case that they arise. When you file a claim, it will be reviewed for approval for a reorder or refund by Route+'s team

Does every order have Route+ Insurance?

No. Route+ Insurance is optional. You have the option to add Route+ on any order you place during checkout.

How do I file a claim with Route+ Insurance?

If you've opted to add Route+ on your order, and it was Lost/Stolen or Damaged you can easily file a claim with Route+ by clicking here.

Note: Make sure to have the Order ID we sent you or the Route Order ID ready to use with the claim form.

*Claims for packages marked "delivered" yet not received and where there is no evidence of “porch piracy” must be made 5 days after “delivery date” but no longer than 15 days to ensure it was not misdelivered or easily found around the premises." Claims for packages presumed to be lost (where the status is not "delivered") must be filed after 7 days (20 days for international) and within 30 days from the last checkpoint.

How much does Route+ Insurance cost?

The cost of Route+ varies depending on your order value. However, most orders will be insured for as low as $0.98.

What are Route’s terms and conditions?

Route’s terms and conditions are listed here: https://route.com/terms-and-conditions/.

CANCELLATIONS, EXCHANGES, RETURNS, AND REFUNDS

Do you accept returns/exchanges?

Since these products are edible, for health reasons, we cannot accept returns or exchanges.

How do I cancel or make changes to my order?

Our team begins processing your order as soon as it's received. Because of this, we can only accommodate same day changes or cancellations on non-subscription orders. Although we will do our best to honor any requests made after the same day your order was placed, we cannot guarantee that your request will be granted. Please reach out to our Order Department by emailing orders@milky-mama.com or by calling 877-88MILKY (877-886-4559) for assistance.

Oh no! I entered the wrong shipping address. What now?

No problem, mama! Email us at orders@milky-mama.com or call us at 877-88MILKY (886-4559). We will try to fix it for you right away! Please note: Once your package has been fulfilled and/or shipped, we cannot make changes to the shipping address nor accept refunds or cancellations.

WHOLESALE

I'd love to sell your product. How do I become a wholesaler?

Thanks for your interest! We’d love to discuss our wholesale program with you. Please email us at wholesale@milky-mama.com.

REWARDS PROGRAM

I'm a frequent buyer and would love to earn points for my orders!

To sign up for our Rewards Program please click here or on the 'Rewards' tab in the lower left corner of our website.

As soon as your account is created you'll automatically earn points. Earn more points for different actions, and turn those points into rewards! Ways to earn more points include sharing and liking us on Facebook, Celebrating a Birthday, Placing an Order, and Referring Friends. Your points can then be redeemed for coupons and free shipping.

Don't forget to log into your account before placing an order so that your Rewards Points can be applied! :)

STILL HAVE QUESTIONS?

Call us at (877) 88MILKY (886-4559)

Email us at customerservice@milky-mama.com