Store Policies

 

We love our Milky Mamas and getting our fresh products to you quickly is our top priority.

customer care

 Your satisfaction is a priority!

 You deserve exceptional customer service; our staff are kind, friendly and fully-trained Milky Mama experts! 

If you have questions or feedback, please feel free to give us a call or send an email to customerservice@milky-mama.com.

payment policy

 We accept all major credit cards online and in our store. 

 shipping policy

 We pride ourselves on using high quality ingredients, and getting Milky Mama Products to you fast and fresh is one of our top priorities.

 

Your order is freshly baked and shipped within 3-5 business days. Our standard shipping is USPS Priority Mail. You can track your package with the tracking information in your tracking email. Can’t find your tracking number? Contact us and we will help you with that.

 

Free shipping may be offered for purchases  of $75 or more or in promotions to domestic destinations. International destinations are not eligible for free shipping offers. All delivery times are estimated, not guaranteed.

Note: Saturdays, Sundays and public holidays are not considered business days. Depending on the time of order, the day of shipment may not be included in the calculated time-in-transit.

It is very important to make sure that you have entered in the correct shipping address when placing your order. Unfortunately, we will not be able to re-ship orders free of charge due to incorrect address entered by customer. We want our customers to get their products ASAP, and orders are processed every 24 hours so, depending on when your order was placed, it could be on its way immediately. If you have entered an incorrect address, please call and email us immediately. If we can catch it before it ships, we will gladly make the correction.

We insure each and every package. If your package is damaged, misplaced, lost, or stolen, please file a claim with the United States Post Office for reimbursement. 

INTERNATIONAL SHIPMENTS

 Milky Mama ships to Canada and APO/FPO addresses.

return / cancellation policy

 Returns

Due to the perishable nature of the products we sell, all sales are final.  

Cancelled Orders

Milky Mama retains the right to refuse or cancel an order due to stock-outs, incorrect pricing, or for any other reason. If your PayPal account has already been charged for the purchase and your order is cancelled, Milky Mama will issue a credit to your PayPal account for the amount of the purchase.

 

Subscription/Subscribe And Save Policy

Milky Mama offers various subscription types: including monthly subscriptions and weekly, biweekly, and monthly autoship program (“Subscribe And Save”)

AUTOMATIC RENEWAL TERMS

[b]With respect of Milky Mama subscriptions subject to automatic renewal, you agree that Milky Mama may submit periodic charges (e.g., monthly) to your chosen payment method without further authorization from you, until you provide prior notice that you wish to terminate this authorization or to change your payment method. You agree that such notice will not affect charges submitted before Milky Mama reasonably could act.[/b]

MONTHLY SUBSCRIPTIONS

By purchasing a Subscription, you agree and acknowledge that your subscription has an [b]initial and recurring payment charge at the then-current subscription rate and you accept responsibility for all monthly recurring charges prior to cancellation[/b], including where applicable any charges processed by Milky Mama after the expiration date of your payment card.

AUTOMATIC RENEWAL TERMS

Your subscription will be [b]automatically renewed for successive monthly periods[/b] and your payment method will [b]automatically be charged for each successive period at the then-current subscription rate until you cancel[/b] your Subscription renewal.

CANCELLATION POLICY FOR MONTHLY SUBSCRIPTION RENEWALS

To cancel your Monthly Subscription [b]at any time, you may (i) logon to your account and follow the cancellation procedures there, (ii) send us a message at customerservice@milky-mama.com and we will do it for you, or (iii) call 877-88MILKY and one of our associates can help you cancel.[/b] If you cancel, you may use your subscription until the end of your then-current subscription term.

SUBSCRIBE AND SAVE PROGRAM:

By agreeing to participate in the a Subscribe and Save Program to replenish your Milky Mama products, you agree and acknowledge that your participation in the program has an [b]initial and recurring payment charge at the frequency chosen when you signed up in the amount of the then-current retail price of your selected product displayed on the Site or the App and you accept responsibility for all recurring charges prior to cancellation[/b], including where applicable any charges processed by Milky Mama after the expiration date of your payment card.

AUTOMATIC DELIVERY TERMS:

The product you selected for auto replenishment will be [b]automatically sent to you at the frequency selected by you (e.g. every week)[/b] and your payment method will [b]automatically be charged weekly, biweekly, or monthly (based on the interval you selected) in the amount of the then-current retail price for the product on the Site and the App until you cancel your Automatic Delivery option.[/b]

CANCELLATION POLICY FOR AUTOMATIC DELIVERY PROGRAM:

To cancel your Automatic Delivery [b]at any time, you may (i) logon to your account and follow the cancellation procedures there, (ii) send us a message at customerservice@milky-mama.com and we will do it for you, or (iii) call 877-88MILKY and one of our associates can help you cancel.[/b] If you cancel, you may use your subscription until the end of your then-current subscription term.

We reserve the right to revoke your subscription at any time as a result of a violation of these Terms or the Privacy Policy.

 

privacy / security policy

 Email Communications

 

Automatic order confirmation emails are sent to customers who place orders on our website. In addition, new customers are also sent a welcoming email that contains an initial password and username that can be used to access personal information collected during order placement, and to view order history as well as tracking information. Established customers will occasionally receive information on products, and special deals. Out of respect for the privacy of our users, we present the option to not receive these types of communications.

  

Email Newsletters

 

Our site allows users to sign up for an opt-in newsletter. Using the information from the sign up, we send emails from time to time. The information given to us is not shared. Out of respect for the privacy of our users, we present the option to not receive these types of communications.

 

Choice/Opt-Out

 

Users who are subscribed to our lists and no longer wish to receive our special offers and promotional communications may opt-out of receiving these communications by using the “Subscription Management” link included in each communication we send or by emailing us to request removal from our lists.

 

Order Fulfillment

 

As part of the process of order fulfillment, we collect and use personally identifiable information through our shopping cart. This includes contact information as well as financial information. It is used for billing and order fulfillment. If we encounter issues when processing an order, we will use this information to contact you.

 

We use Paypal when processing credit card orders online. We also accept credit card orders by phone. All credit card processing is performed through Paypal, a safe, secure and PCI compliant payment gateway. Shipping is completed from our Brick and Mortar location in Riverside, CA.

 

 Order/Customer Database

 

We provide you with access to certain of your personally identifiable information in our database. You may view and in certain cases update your personally identifiable information (such as zip code, phone, email or postal address) by visiting the My Account section of the milky-mama.com website (http://www.milky-mama.com). If you believe that any of the information is incorrect, or you would like to delete/deactivate your personally identifiable information, notify us immediately by sending an email message, and we will promptly correct erroneous information or delete your information from our database.

 

  

Customer Service Requests

 

Information is collected as part of the process of fulfilling customer service requests. Information such as name, email address and phone number is used in order to respond to the inquiry.

 

Product Inquiry Forms

 

Information is collected as part of the process of fulfilling sales inquiries. Information such as name, email address and phone number is used in order to respond to the inquiry.

 

From time to time, we will solicit information from our users in order to improve our business process and services. We do not collect personally identifying information for these surveys.

  

Cookies

 

Cookies are minute text files stored on your computer when you visit our web pages. We use cookies on our site to facilitate user processes and analyze and measure results and effectiveness. Please note that some cookies may be placed by a third party service provider who performs application functions for us.

 

 

 Server Logs

 

All web servers create and use log files. As is true of most websites, we gather web server log file information automatically, such as your IP address, browser type, referring/exit pages, and operating system, date/time stamp, and number of clicks to analyze trends, administer the site, track user’s movement in the aggregate, and gather general information about which pages are visited. IP addresses, etc. are not linked to personally identifiable information. We use this information to administer our website, understand how visitors navigate through our site and to enhance your experience while using our site.

 

Usage Statistics

 

We use a third-party tracking service called Google Analytics that uses tracking code on each of our web pages in order to gather the information specified above. Milkmakers.com reserves the right to disclose to third parties aggregate usage statistics that do not contain personal information. In no event will Milkmakers.com include personal information in any such disclosure.

  

Clear Gifs (Web Beacons/Web Bugs)

 

Clear gifs are non displayed graphics that are used for the purpose of additional statistical analysis. Clear gifs are present on our order confirmation page in order to gauge the effectiveness of our paid search engine advertising. We also use clear gifs in our HTML-based emails to let us know which emails have been opened by the recipients. This allows us to gauge the effectiveness of certain communications and the effectiveness of our marketing campaigns. If users would like to opt-out of these emails, please see the Opt-out section.

  

Disclosure of Information

 

We do not disclose any personally identifiable information collected through the site whether publicly listed elsewhere or not, except as disclosed in this statement or as required by law. Though we make every effort to preserve user privacy, we may need to disclose personal information when required by law wherein we have a good-faith belief that such action is necessary to comply with an appropriate law enforcement investigation, current judicial proceeding, a court order or legal process served on our website, or as required by law.

 

 Security of Collected Information

 

We follow generally accepted industry standards to protect the personal information submitted to us, both during transmission and once we receive it. The security of your personal information is important to us. We do not record any credit card information on our site or in any of the software that we use. Instead, we use eMerchant, a secure payment gateway that has the ability to monitor results. No method of transmission over the Internet, or method of electronic storage, is 100% secure, however. Therefore, while we strive to use commercially acceptable means to protect your personal information, we cannot guarantee its absolute security.

 

 Changes to This Privacy Policy

 

If we decide to amend this policy at any time, we will inform you of changes as required by law. We will post changes to this privacy and security statement on our homepage, and other places we deem appropriate so our users are always aware of what information we collect, how we use it, and under what circumstances, if any, we disclose it. If, however, we are going to use users’ personally-identifiable information in a manner different from that stated at the time of collection, we will notify users via email and/or by posting a notice on our website for at least 30 days. 

 

COPYRIGHT

 

All content included on this site, such as text, graphics, logos, button icons, images, audio clips, digital downloads, data compilations, and software, is the property of Milky Mama or its content suppliers and protected by United States and international copyright laws. The compilation of all content on this site is the exclusive property of Milky Mama and protected by U.S. and international copyright laws. All software used on this site is the property of Milky Mama or its software suppliers and protected by United States and international copyright laws.

 

 

TRADEMARKS

 

Milky Mama graphics, logos, page headers, button icons, scripts, and service names are trademarks or trade dress of Milky Mama or its subsidiaries. Milky Mama’s trademarks and trade dress may not be used in connection with any product or service that is not Milky Mama’s, in any manner that is likely to cause confusion among customers, or in any manner that disparages or discredits Milky Mama. All other trademarks not owned by Milky Mama or its subsidiaries that appear on this site are the property of their respective owners, who may or may not be affiliated with, connected to, or sponsored by Milky Mama or its subsidiaries.

 

 

 

contact us

 

If you have any questions about the privacy or security on our website, you can email us or contact us via mail at:

Milky Mama

4100 Latham Street, Suite F

Riverside, CA 92501

877.88Milky